Insurers continue to remain apprehensive about the smooth functioning of the healthcare.gov website. President Obama’s government says progress has been made on fixing the website and come Saturday, healthcare.gov would run smoothly . Insurers however worry there may be certain “behind the scenes” hassles that could keep citizens from signing up for an insurance plan of their choice.
Major glitches marring the website
Speaking with CNN, insiders from the insurance industry revealed that personal data of some customers who used the website to apply for Obama’s ambitious health coverage plan are still unable to reach the concerned health insurance provider. On the other hand, insurance providers who received any data at all, get either inaccurate or duplicate data.
Insiders also revealed that several customers who had used the healthcare.gov website to enroll for the program have called up the insurance companies of their choice with queries, only to find out their names and details did not make it to the company’s systems. Furthermore, companies testing with John Doe records saw the same fate.
In the face of such goof ups, many insurers feel the Obama administration may not be able to meet the self imposed deadline of Saturday to make the website error free.
What consumers can do form their end
The current problems with the website could result in several negative consequences.According to industry insiders, the worst of such would be a scenario where consumers who thought they were enrolled for health care coverage with their preferred insurance company (because they had signed up for the plan at healthcare.gov) find out later at the doctor’s clinic that they are without a health insurance.
Citizens thus signing up for President Obama’s Affordable Care Act are advised to expect that they may not have been signed up properly. According to Aaron Albright, spokesman for one of the major facilities working on fixing the healthcare.gov website – the Center for Medicare and Medicaid Services, consumers should watch out for the message in orange that directs them to make a payment for the coverage.
On selecting a plan and then enrolling in insurance coverage with a company, an orange message appears on the screen, informing users they must make the due payment to be able to avail the coverage. In the next stage, consumers are provided with the chosen insurance provider’s contact details and details about the methods of making the payment. Albright says consumers who did not receive the orange message or details from their company as well as those who are uncertain about the successful completion of the enrollment process must contact their insurance company to be on the safe side