Walmart Inc. (NYSE: WMT) claps back with a high end text-delivery service to keep the competition hot with Amazon. The company is launching Jetblack, which helps customers to connect with AI-bots and order a list of items for same-day or next-day delivery. Jetblack or “J” is powered by automated bots and humans who work together to do their best to satisfy your delivery needs for a monthly cost of $50 and is accessible by invite only. Members text questions or requests to J, where its network of AI-bots and professional buyers will bustle to help. J can give recommendations, such as good gifts for events and what appliances they see fit to your desires and will also offer additional perks that include free gift wrapping, “handwritten gift cards”, party favors, “curated recommendations” and simple returns; just text J and they’ll return any unwanted items. The service excludes perishable items (grocery shopping) and alcohol.
Jetblack is being led by Rent the Runway co-founder Jenny Fleiss who in a statement said “With Jetblack, we have created an entirely new concept that enables consumers to get exactly what they need through the convenience of text messaging and the freedom of a nearly unlimited product catalogue.”
They are routing it to “time-strapped urban parents” that delivers everyday items from Walmart and Jet, and has partnered with Saks Fifth Avenue, Blue Mercury and Pottery Barn for more specialty items. The service has been covertly in operation for eight months now but thousands are currently on a waitlist for deliveries to only Manhattan and Brooklyn. Walmart has not given a number on how many users it has, though says it plans to expand outside of New York.