Amazon Web Services and Qualtrics Expand Relationship to Utilize Customer Feedback to Enhance Experiences | Financial Buzz

Amazon Web Services and Qualtrics Expand Relationship to Utilize Customer Feedback to Enhance Experiences

Amazon.com, Inc. (NASDAQ: AMZN) company, Amazon Web Services, Inc. and Qualtrics (NASDAQ: XM) reported expansion on their relationship with Qualtrics migrating its internal IT systems and customer facing workloads to the world’s leading cloud.  The migration includes Qualtrics’ complete portfolio of experience management application and its xFlow automated workflow system.  Qualtrics has selected AWS as its preferred cloud provider to increase operational performance, expand on a global scale and develop new features that help uncover deep insights for its customers.  Qualtrics will provide customers with actionable insights more efficiently by using AWS’s infrastructure and broad capabilities that include machine learning, analytics, databases, security and compute.  “Qualtrics and Amazon share the same guiding principle of customer obsession, and our mutual strengths are helping both companies operate better. Using AWS’s global infrastructure and breadth of machine learning and cloud capabilities will help us surface actionable insights at the speed that our customers, including Amazon, know and expect,” said Qualtrics Chief Technology Officer John Thimsen. “More than 13,500 organizations rely on Qualtrics to deliver incredible customer and employee experiences, and we are continuously innovating on our technology to help customers unlock new growth opportunities in the experience transformation era.”

“Data is foundational to helping enterprises understand their operating landscape and improve the overall experience for their customers,” said Matt Garman, Senior Vice President of Sales and Marketing at Amazon Web Services, Inc. “AWS’s industry-leading cloud capabilities and our proven global infrastructure give Qualtrics the ability to deliver timely, in-depth insights to customers with the utmost security and reliability. The strength and scale of this relationship will also help global companies such as ours use Qualtrics to deliver insights that can lead to improved outcomes around the world.”

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