CareClouds Breeze Helps Physician Practices Connect with Spanish-Speaking Patients

As part of a continued drive to improve every aspect of a patient’s
experience and make healthcare more accessible, CareCloud, the platform
for high-growth medical groups, is making its patient experience
management platform, Breeze,
available in Spanish. Through Breeze en Español, medical groups
now will be able to remove the complexity and difficulty of scheduling,
checking-in, checking-out and paying bills for their Spanish-speaking
patients.

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CareCloud launches Breeze en Español to help medical groups remove the complexity and difficulty of scheduling, checking-in, checking-out and paying bills for their Spanish-speaking patients (Photo: Business Wire)

“A good patient experience is language neutral,” said Juan Molina,
CareCloud’s vice president of strategy and business development. “We
built Breeze because we knew there was a better way for practices to be
able to organize themselves around the patient experience. A big part of
its appeal so far has been how easy it is for practices to customize
what information they ask of patients and how they engage with them at
every step. With the launch of Breeze en Español, our clients can offer
the same modern experience to their Spanish-speaking patients.”

New research
examining the patient experience from the perspective of patients
speaking different languages, including Spanish, found that speaking a
language other than English added another layer of complexity and
difficulty regarding the patients’ basic interactions with doctors and
staff. Additionally, patients in the study described a general concern
as to whether doctors and patients fully understood each other when
having to work through an interpreter. In addition to poor
communication, the study highlighted organizational factors that most
detract from the patient experience, including providers who did not
know their health histories, asked repetitive questions and ordered
duplicate tests as well as poor care coordination.

With Breeze en Español, medical groups may now offer their
Spanish-speaking patients the option of using their tablets, smartphones
and office kiosks to review and complete all of their the medical and
administrative activities involved with their visits in their preferred
language. More than 1,200 providers have signed up for Breeze since
it launched in October 2017. Breeze’s mobile and web apps allow
patients to manage their doctors’ appointments from any device, fill out
necessary insurance and medical forms, and manage payments anywhere,
anytime. The platform runs natively on First
Data’s Clover Station, any iOS or Android device, and on the web.

Breeze is part of the company’s comprehensive health IT platform which
has received numerous industry awards and recognitions, most recently
being rated by KLAS
as a top cloud-based provider of revenue cycle management services for
ambulatory practices in 2017 and being named a finalist for the 2017
SIIA Codie Award for best Healthcare Technology innovation. The
company’s highly flexible, customizable, and modern platform is enabling
CareCloud to rapidly deploy new features to all clients in record time,
so they can collect every dollar – from patients or payers. In April,
the company released Breeze
Shop, a fully featured, enterprise-class retail solution that allows
practices to set up their online store in a few minutes with a
wizard-like store configurator.

To learn more about Breeze, Breeze en Español, or to schedule a demo,
contact CareCloud at hello@carecloud.com,
call 877.342.7517 or visit carecloud.com/breeze.

About CareCloud

CareCloud is the leading provider of cloud-based revenue cycle
management, practice management (PM), electronic health record (EHR),
patient experience management (PXM) for high-growth medical groups.
CareCloud helps clients increase profitability, streamline workflow and
improve patient care nationwide. The company currently manages more than
$4.2 billion in annualized accounts receivable on its integrated
clinical and financial platform. To learn more about CareCloud, visit www.carecloud.com.

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