AUSTIN, Texas, Oct. 2, 2018 /PRNewswire/ — Modern fleet management platform Dealerware, today announced that it has become a participant in the CDK Global Partner Program, a partnership that will allow service departments to gain critical efficiencies that increase fleet utilization, customer satisfaction and profitability. As a member of one of the largest third-party partner programs in the industry, Dealerware is now part of the marketplace of applications and integration choices, CDK Global, Inc. (Nasdaq: CDK), a leading enabler of end-to-end automotive commerce, developed to help automotive dealers succeed.
While, Dealerware customers have reported that, loaner fleets are one of the most immediate and abundant sources of profitability at the dealership today, service departments must be able to maximize program efficiency, while delivering an exceptional customer experience, to be able to fully realize those profits.
“One of the biggest levers that service departments can use for better profitability is the ability to reduce the length of the loan and increase the utilization of their loaner fleet,” said Russell Lemmer, general manager and executive vice president, Dealerware. “The integration with CDK technology will allow Dealerware to instantly know when repair orders are complete and automatically communicate that information to customers via a convenient text message. By increasing fleet utilization, dealers can achieve new levels of service ROI by using fewer vehicles or doing more with their existing fleet, which is a real game-changer.”
An end-to-end, digital solution continues to be one of the quickest ways to save time and reduce friction for both the dealerships and customers. By leveraging automation and real-time insights, the Dealerware and CDK integration can reduce the length of time a customer keeps a loaner car by 20-30 percent on average, while communicating in line with customers’ preferences.
“We’re very pleased to introduce Dealerware as the newest member of the CDK Global Partner Program,” said Howard Gardner, vice president and general manager, CDK Data Services. “Dealerware is a welcome addition to our vibrant program that provides dealers with a range of partner choices and the assurance that their programs can be seamlessly integrated with our applications.”
The CDK Global Partner Program provides its partners with access to a diverse CDK ecosystem through the ability to integrate with a range of CDK applications, as well as with CDK dealer websites.
About the CDK Global Partner Program
The CDK Partner Program now numbers more than 430 partner companies and 600 unique applications auto dealers can use to run their businesses. As part of the CDK ecosystem, the CDK Partner Program provides data and workflow integration to a wide range of third parties, OEMs and dealers. For a full list of partners and applications available through the program, visit cdkglobal.com/us/partners-list.
Dealerware is modern fleet management for the modern retailer. Dealerware streamlines the difficult-to-master task of fleet management at automotive dealerships, whether they need to better manage loaner car operations, subscription programs or even hybrids of each. Today’s service loaner fleets are designed to elevate the customer experience, but often create inefficacies, ballooning costs and frustrations for dealerships and customers. By taking a mobile-first, connected approach, Dealerware decreases contract time by upwards of 90%, allowing service departments to delight customers by getting them on the road quickly and painlessly; while saving dealers hundreds of thousands of dollars a year by eliminating costs and creating efficiencies. Today, Dealerware is managing tens-of-thousands of vehicles for hundreds of dealerships; working with 9 of the top 10 public auto groups and eighteen OEM brands. For more information, please visit Dealerware.com.
About CDK Global
With more than $2 billion in revenues, CDK Global (Nasdaq: CDK) is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK Global provides solutions to dealers in more than 100 countries around the world, serving approximately 30,000 retail locations and most automotive manufacturers. CDK solutions automate and integrate all parts of the dealership and buying process from targeted digital advertising and marketing campaigns to the sale, financing, insuring, parts supply, repair, and maintenance of vehicles. Visit cdkglobal.com.