Delta Reports Heavy Loss Due to Last Month’s Computer Outage

Delta Air Lines Inc. (NYSE: DAL) revealed data regarding last month’s computer outage which has caused 2,300 flight cancellations. Now the company reports that this outage cost the airliner $100 million in revenue. As a result, revenue per mile fell sharply in the month of August.

The outage was caused by a fire and failure of piece equipment at Delta headquarters in Atlanta. The malefaction of the computer system has temporarily grounded flights, which led to three days of cancelations.

The loss of revenue was also impacted the fact airliners are adding flights and seats faster than growth in demand, causing an oversupply in market.

Delta’s CEO, Ed Bastia, talked about recovery efforts, “We are grateful to our customers for continuing to rely on Delta for the superior customer service and operational performance you’ve come to expect from us… Our recovery effort exemplified the hard work and determination of Delta people worldwide, and all 80,000 remain dedicated to regaining your trust.” He said in a statement. 

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