Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. (NASDAQ: AMZN) company reported that Genesys has chosen AWS as its preferred cloud provider for Genesys Cloud. Genesys Cloud is an all-in-one solution and leading public cloud contact center platform. Consumers utilize the platform to manage and improve customer relationships that include voice, text, web chat, and social.
The Genesys Cloud platform utilizes AWS services to compute, database, analyze, machine learning, store, and secure organizations to deliver personalized experiences to their customers even during high demand.
“It’s more important than ever for organizations’ contact centers to be nimble so they can adjust their operations, pivot rapidly to remote work, and manage fluctuating demand at a moment’s notice. The depth of AWS services contribute to Genesys Cloud’s robust capabilities and scale, which enable organizations to ensure business continuity and maintain meaningful connections with their customers,” said Olivier Jouve, Genesys Executive Vice President and General Manager of Genesys Cloud. “In addition, with AWS’s global infrastructure, we are putting Genesys Cloud within reach for even more organizations around the world, helping them improve customer engagement while meeting data sovereignty requirements.”
“Genesys Cloud is a mission critical platform for some of the world’s largest brands, and because it was built on AWS, its customers benefit from the security, proven performance, and high availability of the world’s leading cloud,” said Mike Clayville, Vice President, Worldwide Commercial Sales at AWS. “Using AWS’s unmatched portfolio of services and our capacity to scale, Genesys can instantly address peaks in customer demand at any time and continue providing the tools organizations rely on to deliver exceptional customer service over any channel.”