Georgia Utility Addresses Non-Revenue Water with Sensus iPERL Meters

Just 30 miles northwest of Atlanta, the City
of Dallas, Georgia, offers a reprieve from the busyness of the big
city with the retained charm of simpler times and a friendly community.
While the city might have an easygoing appeal, running the local water
utility is anything but a breeze. The utility team’s constant goal is to
deliver superior service for the city’s 14,000 residents.

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With the Sensus AMI solution, the City of Dallas is better positioned to conserve precious resources and improve customer service. (Photo: Business Wire)

“We’ve built high standards for our services based on the city’s
tradition of community and growth,” said City of Dallas Billing Clerk
Amber Whisner.

After analyzing annual water loss audits for the city, Whisner and her
team discovered significant issues around non-revenue water. The audit
results spurred Whisner and her team to create a robust water loss and
control program. As part of the program, the city turned to Sensus,
a Xylem brand, to replace its existing water meters with a system that
could more efficiently identify issues to help minimize non-revenue
water.

“We discovered that a large percentage of our water was simply being
lost, so it was a problem we couldn’t ignore,” said Whisner. “When
you’re a paid utility that purchases its water from the county, every
drop counts.”

The city replaced approximately 320 meters in one subdivision, choosing Sensus
iPERL® residential water meters for the project. Offering
low-flow accuracy and high-flow durability, the iPERL uses innovative
magnetic technology to capture previously unmeasured low flow.

“The iPERL water meter picked up flow data we never had before,” said
Whisner. “The meters could register the smallest bit of water usage for
activities like the flushing of toilets or the washing of hands.”

In just four months, the city billed for an additional 600,000 gallons
of water in the subdivision thanks to the Sensus meters. Based on the
success of the rollout, the utility is now deploying a Sensus advanced
metering infrastructure (AMI) solution across its entire service
area.

Read the full case
study to learn more about the city’s all-out expansion that Whisner
said has already paid for itself.

About Sensus

Sensus helps a wide range of public service providers—from utilities to
cities to industrial complexes and campuses—do more with their
infrastructure to improve quality of life in their communities. We
enable our customers to reach farther through the application of
technology and data-driven insights that deliver efficiency and
responsiveness. We partner with them to anticipate and respond to
evolving business needs with innovation in sensing and communications
technologies, data analytics and services. Learn more at sensus.com
and follow @SensusGlobal on Facebook,
LinkedIn,
Twitter
and Instagram.

About Xylem

Xylem (XYL) is a leading global water technology company committed to
developing innovative technology solutions to the world’s water
challenges. The Company’s products and services move, treat, analyze,
monitor and return water to the environment in public utility,
industrial, residential and commercial building services settings. Xylem
also provides a leading portfolio of smart metering, network
technologies and advanced infrastructure analytics solutions for water,
electric and gas utilities. The Company’s more than 16,500 employees
bring broad applications expertise with a strong focus on identifying
comprehensive, sustainable solutions. Headquartered in Rye Brook, New
York with 2017 revenue of $4.7 billion, Xylem does business in more than
150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that
transports water in plants, highlighting the engineering efficiency of
our water-centric business by linking it with the best water
transportation of all – that which occurs in nature. For more
information, please visit us at www.xylem.com.

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