Guru Launches AI-Powered Features to Empower Revenue Teams

Guru,
the AI-powered Revenue Empowerment Network, today announced its latest
set of features designed to empower revenue teams by serving them the
knowledge they need to do their jobs well.

Today, knowledge within most organizations resides in silos, by
department or by region, and is often inaccurate or out of date. Worse,
the most important knowledge is often inside people’s heads, in endless
documents sent via email, or in corporate intranets and wikis. It is no
surprise that a joint IDC and McKinsey study1 concludes that
the average knowledge worker spends nearly 20 percent of their time
searching for internal knowledge. Guru reduces this wasted time by up to
80 percent.

“At Intercom, we’re growing fast, selling and supporting a number of
products into a number of different verticals to increasingly larger and
larger customers. This results in a daunting amount of information and
knowledge to organize,” said Tom Foley, manager of global sales and
customer support enablement at Intercom. “Guru helps our sales and
support teams quickly access this knowledge and empowers our entire
revenue team to deliver amazing, personalized, and consistent
experiences to our customers at every stage of the customer journey.”

What differentiates Guru is that it is embedded within the web browser
and integrates with the solutions where revenue teams spend most of
their time, including Salesforce, Zendesk, Slack, and Intercom. This
combination helps modern revenue teams — including support teams,
customer success teams, and sales teams — deliver world-class customer
experiences.

Guru’s AI-powered innovations

The latest version of Guru further empowers revenue teams to work
smarter, engage more effectively with their customers, and drive
revenue. Whether it’s a support agent on a live chat with a frustrated
customer, a customer success manager educating a key customer on new
features, or a sales executive defusing competitive landmines to win a
big deal, Guru’s latest innovations can help.

“We all remember that sinking feeling when the knowledge we need plays
hard-to-get,” said Rick Nucci, co-founder and CEO, Guru. “We believe
that the knowledge you need to do your job should find you, all the
time. With our newly announced capabilities, we are flipping traditional
knowledge management on its head, and empowering revenue teams to
deliver delightful customer experiences, which drives revenue and
customer advocacy.”

For those interested in learning more, Guru is conducting a live
webinar on July 24 at 1 PM Eastern Time / 10 AM Pacific Time to
provide more details on its newly announced features.

About Guru

Guru
is the AI-powered Revenue Empowerment Network behind the next generation
of knowledge workers in customer support, customer success, sales, and
other revenue functions. With hundreds of customers including leading
enterprises such as Shopify (NYSE: SHOP), Square (NYSE:SQ), and Yext
(NYSE:YEXT), Guru is reshaping the way teams create, find, and share
institutional knowledge to deliver delightful customer experiences.
Founded by enterprise software veterans Rick Nucci and Mitchell Stewart,
Guru has offices in Philadelphia, PA, and San Francisco, CA, and is
backed by leading venture capital firms Emergence Capital and FirstMark
Capital, with additional funding from the Slack Fund and Michael Dell.
Learn more at www.getguru.com
or follow @Guru_HQ
on Twitter.

1 https://www.mckinsey.com/industries/high-tech/our-insights/the-social-economy

View source version on businesswire.com: https://www.businesswire.com/news/home/20180713005013/en/

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