iQor, a managed services provider of customer engagement and
technology-enabled BPO solutions, today announced that Gary Praznik will
become chief executive officer of the company, effective immediately.
Praznik, a 34-year industry veteran who previously served as iQor’s
chief operating officer, has held various global leadership roles in
Operations and Business Development since joining the company in 2000.
Under his operational leadership, Praznik led a dramatic increase in
iQor’s client base and revenues, helped develop and deploy a suite of CX
service solutions covering the complete customer lifecycle, and
implemented the industry’s first all-digital customer engagement
platform. During his tenure as COO, iQor’s employee base has expanded by
more than 25,000 employees.
“As brands continue to grow more digital and customers raise their
expectations for a seamless, personalized experience across an
increasing number of touchpoints, Gary is an excellent choice to lead
iQor,” said Gary Crittenden, chairman at iQor. “In his 18 years with the
company, Gary has not only proven that he is an outstanding and
inspiring leader, he is also a superb operational executive with the
strategic vision and client focus to ensure iQor’s success.”
“It is a great honor to be asked to lead iQor at this stage of its
growth,” said Praznik. “Digital transformation is changing business
models, disrupting industries, and creating new ways to support products
and service customers. Now, more than ever, we can deepen our
partnerships with some of the world’s most innovative brands to help
them engage, grow and drive deeper loyalty with their customers
leveraging technology, analytics, and insights that drive results.”
Praznik will lead iQor as it continues to gain industry recognition for
the significant investments it is making to expand its strategic
footprint, extend its leadership in digital technologies, and implement
innovative solutions in machine learning and artificial intelligence,
voice and interaction analytics, and augmented agent assistants.
In the last year alone, the business has invested to support growth and
new capabilities in key markets, adding almost half a million square
feet of capacity and more than 7,000 domestic, nearshore, and offshore
contact center seats.
Praznik replaces Hartmut Liebel who will take on an advisory role at the
company and remain on the Board of Directors. “The Board very much
appreciates Hartmut’s leadership as CEO in the transformation of iQor to
a broader customer service delivery platform with a very capable
management team,” said Crittenden.
About iQor
iQor is a managed services provider of customer engagement and
technology-enabled BPO solutions. With 45,000 employees in 18 countries,
we partner with many of the world’s best-known brands to deliver product
and customer support solutions that span the consumer value chain, from
customer care and receivables management to product diagnostics and
repair services. Our award-winning technology, logistics, and analytics
platforms enable us to measure, monitor, and analyze brand interactions,
improve business processes, and find operational efficiencies that lead
to superior outcomes for our partners across the customer and product
life cycles. For more information, please visit us at www.iqor.com or
follow us at www.twitter.com/iqor.
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