Masergys 2018 Net Promoter Score Caps Off Fiscal Year of Innovation, Accolades and Superior Customer Experience

a leading provider of hybrid
networking, managed
security and cloud
communications solutions, announced that it once again leads the
industry with a 2018 net promoter score (NPS) of 71. This achievement
marks the second year in a row that Masergy has scored above 70,
demonstrating exceptional customer service as well as continued growth
in business and solution capabilities. The average NPS for the technology
industry as a whole is just 21. In addition, the company’s business
performance continues to outpace the industry with organic growth in the

“The net promoter score is a powerful gauge of customer loyalty and the
vitality of a company,” said Chris MacFarland, CEO of Masergy. “While
we’ve had tremendous success this fiscal year, it only matters if our
customers enjoy an exceptional experience on a daily basis. Achieving an
NPS above 70 for the second consecutive year validates this commitment.
This accomplishment reinforces that our customers consider us their
trusted partner serving as an extension of their team.”

FY 2018 also featured a number of other achievements to complement
Masergy’s best-in-class NPS, including:

Additional FY 2018 Achievements

New solutions and enhancements:


About Masergy

Masergy owns and operates the largest independent Software Defined
Platform in the world, delivering hybrid networking, managed security,
and cloud communication solutions to global enterprises. Our patented
technology, customizable solutions, and unmatched customer experience
are why a growing number of leading organizations rely on Masergy to
deliver performance beyond expectations. Learn more about Masergy
and follow us on our blog Transforming
Enterprise IT, Twitter@Masergy,
and Facebook.

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