Microsoft Corp. (NASDAQ: MSFT) has announced the expansion of the partnership with Gensys to provide enterprises with a cloud services for contact centers to allow them to deliver more efficient interactions for customers. With Genesys Engage utilizing Microsoft Azure, enterprises can securely scale and manage the compound issues involved with connecting every step through the customer journey.
With Genesys Engage on Microsoft Azure, customers can innovate and improve their business with simplified management and maintenance requirements, lowered costs, IT expertise, etc. Leveraging cloud and AI technologies
“Large contact centers receive an exceptionally high volume of inquiries across a growing list of channels and platforms. One of the biggest challenges is connecting the details of every interaction across all channels to ensure each customer has a seamless experience,” said Kate Johnson, president, Microsoft U.S. “By leveraging Microsoft’s Azure cloud and AI technologies, Genesys is helping enterprises create a seamless customer journey with Microsoft’s trusted, secure and scalable platform.”
“We are thrilled to give large enterprises the opportunity to run their mission-critical customer experience platform in the cloud environment they already know and trust — Microsoft Azure,” said Peter Graf, chief strategy officer of Genesys. “Together, we’re making it simpler for even the most complex organizations to transition to the cloud, enabling them to unlock efficiencies and accelerate innovation so they can build deeper connections with customers.”