NICE Scores Highest in Territory Management and Planning Use Case in Gartner Critical Capabilities for Sales Performance Management Report

NICE (Nasdaq: NICE) today announced that Gartner has given the
highest score to NICE for the Territory Management and Planning use case
in its ‘Critical Capabilities for Sales Performance Management’ report. A
copy of the report is available here for immediate download.

In the report, NICE achieved the highest score in the Territory
Management and Planning (4.55 out of 5) use case. Effective
Territory Management and Planning provides a bridge between Sales
Performance Management (SPM) planning and execution processes, and
directly impacts diverse stakeholders in the enterprise, including sales
representatives, sales managers, compensation analysts, human resources,
financial planning & analysis, C-level executives, and IT teams.

As Gartner notes in the report, “SPM innovations are currently centered
on quota and territory planning, more-advanced technology (such as
artificial intelligence or machine learning) and advanced mathematical
algorithms for predictive/prescriptive functions.”

NICE sees Scalability as a critical component to any SPM solution. As
referred by Gartner, “This capability encompasses the ability to scale
data volume while maintaining performance. SPM applications need to
process ever-increasing volumes of customer transactions efficiently and
seamlessly. The ability to handle large and detailed transaction data
volumes on input and through calculations and reporting, while
maintaining the performance of the application, is considered for this
category.”

Listed as a critical capability by Gartner, Workflow and Collaboration
is also viewed as key to SPM by NICE. As noted by Gartner, “This
capability encompasses the ability to collaborate on operational
processes and resolve issues through a defined process. Capabilities in
this category include the ability to create a multilevel workflow that
includes multiple steps, multiple organizational levels and
decision-making criteria such as delegation and conditional logic.
Workflows are required by many organizations to support the operational
processes that include creation, distribution, collaboration, review and
approval of: compensation plans; payment workflows; dispute resolution
and inquiries; forms (MBO/KPI categories and scoring for example); and
quota, territory and compensation modeling.”

Miki Migdal, President of the Enterprise Product Group for NICE: “We
are pleased to be recognized in the Territory Management and Planning
use case, which we believe is a result of our focus on infusing
innovation into the SPM offerings we bring to market. In our view, NICE
delivers outstanding value to our customers with a purpose-built unitary
SPM solution that manages the end-to-end SPM cycle, from territory and
quota planning, to incentive compensation management, to reporting and
analytics. We are confident that the NICE
SPM solution’s architecture is highly unique in its seamless
integration of both the planning and execution steps in enterprise-class
SPM processing and believe it provides the best value.”

Gartner, Critical Capabilities for Sales Performance Management, Melissa
A. Hilbert, Tad Travis, 17 January 2018.

Gartner DisclaimerGartner does not endorse any vendor,
product or service depicted in its research publications, and does not
advise technology users to select only those vendors with the highest
ratings or other designation. Gartner research publications consist of
the opinions of Gartner’s research organization and should not be
construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.

About NICE SPMNICE Sales Performance Management (SPM) helps
large organizations manage sales compensation to improve sales
performance. NICE SPM handles complex incentive compensation management
(ICM) needs, automates sales operation processes, manages territories
and quotas, and delivers sales performance analytics. For more
information, see http://www.nice.com/icm.

About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking StatementsThis press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

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