Samsung to Open State-of-the-Art Connected Customer Care Center

Samsung Electronics America, Inc. today announced it is opening a new
breakthrough Connected Customer Care Center in Greenville, South
Carolina. The 34,928 square foot facility will support the company’s
move towards integrated connectivity between Samsung products and
services, and ensures that not only are the company’s hardware products
ready for integrated multi-device use, so too are the company’s critical
support systems.

This press release features multimedia. View the full release here:

(Photo: Business Wire)

To date, 71 percent of U.S. households have at least one Samsung device,
and nearly one third of U.S. households have three or more Samsung
products. These numbers grow every day, as do the way consumers use
their products. For years Samsung has been investing in delivering
major, transformative benefits to the way consumers use Samsung devices
– extending and expanding the way each product works together to create
continuous user experiences. The new site will help support consumers’
desire to seamlessly connect their devices and will ensure they get the
most out of Samsung’s products and service offerings.

“The way consumers are using technology devices is changing. We are
entering a world in which the way consumers use and switch technology
products is constant and seamless,” said Michael Lawder, senior vice
president of Customer Care at Samsung Electronics America. “Today’s
announcement goes beyond our commitment to providing superior care for
Samsung products, and ensures that Samsung customers are able to receive
world-class education, training and support to connect their products
and maximize their use however and whenever they would like.”

The facility, which will bring 200 additional Samsung support jobs to
South Carolina in 2018 and a total of 400 new jobs to the region by
2020, is part of the company’s continued efforts to deliver exceptional
customer care at more touchpoints throughout the U.S. It will include
two advanced training centers for onsite agents, a showcase of the
latest Samsung products across all categories, a private and secure
video chat support area, and a connected living lab with Samsung and
competitive products that will allow agents to test the real-life
consumer experiences. Employees will also be able to enjoy a
collaborative, open work environment, an onsite café and a variety of
other amenities.

Samsung will open the new site in partnership with Alorica, the world’s
leading platform for customer interactions. Harnessing Alorica’s
expertise in customer service experience, customer retention and
insights from more than 600 million interactions, agents will be able to
deliver augmented, streamlined customer experiences for Samsung users
across the entire Samsung ecosystem of products.

The facility will be located at 901 Holland Road in Simpsonville, S.C.
and will be Samsung’s second customer care location in the state. The
company opened up its first product support center, which employs more
than 600 people, in Simpsonville, S.C. in 2009. With this new location,
there will be more than 1,000 Samsung support jobs in South Carolina by
2020. In addition, earlier this year Samsung opened a $380 million home
appliance manufacturing plant in nearby Newberry, S.C.

“When Samsung announced its intentions to build a manufacturing facility
in Newberry, they told the people of South Carolina that they were
dedicated to our community,” said Gov. Henry McMaster. “At every
opportunity, this fantastic company has demonstrated that commitment,
and today’s announcement that will create 400 new jobs in Greenville is
just further proof that Samsung will be here for a very long time,
investing in South Carolina and creating jobs for the people of our

South Carolina was chosen as the location for the Connected Customer
Care Center based on the state’s skilled workforce and the company’s
existing facilities in South Carolina. Additional details on the site as
well as the building’s formal ribbon cutting will be made available
later this summer. For the latest in Samsung Customer Care news, visit
the Samsung
U.S. Newsroom.

About Samsung Electronics America, Inc.

Headquartered in Ridgefield Park, N.J., Samsung Electronics America,
Inc. (SEA) is a recognized innovative leader in consumer electronics,
mobile devices and enterprise solutions. A wholly owned subsidiary of
Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of
today’s technology and providing consumers and organizations with a
portfolio of groundbreaking products in appliances, home entertainment,
Internet of Things, mobile computing, smartphones, virtual reality,
wireless infrastructure and wearables, in addition to offering leading
content and services related to mobile payments, 360-degree VR video,
customer support and more. Samsung is a pioneering leader in smartphones
and HDTVs in the U.S. and one of America’s fastest growing home
appliance brands. To discover more about Samsung, please visit
For the latest Samsung news, please visit and follow
us @SamsungNewsUS.

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