Southwest Airlines Co. (NYSE: LUV) has reported an overview of actions being implemented to increase the airline’s operational resiliency. These actions will be reviewed by Bob Jordan, the company’s President and CEO, at the J.P. Morgan Industrials Conference in New York and designed for customers and employees to continue benefiting from the airline’s 52 year history of safe, reliable and customer friendly Southwest Hospitality.
The company has developed a three part Tactical Action Plan to increase operational resiliency in key areas across the company. Its existing five year Operational Modernization Plan began in 2022 and focuses on operational investments and organizational alignment to support customers and employees.
“We understand the root causes that led to the holiday disruption, and we’re validating our internal review with the third-party assessment. Now, we expect to mitigate the risk of an event of this magnitude ever happening again,” said Bob Jordan, Southwest’s President and Chief Executive Officer. “Work is well underway implementing action items to prepare for next winter—with some items already completed. I want to thank our Employees and Customers for their patience and grace, and we’re resolved to emerge an even stronger airline.”
“I’m very encouraged by the work underway to address the challenges we faced in December. Our operational performance this year has been among the best in the industry, and we’re committed to completing our action items while also running a Safe, reliable operation supported by our Legendary Customer Service that has made us famous throughout our 52-year history,” said Andrew Watterson, Southwest’s Chief Operating Officer. “I’m confident in our path forward and truly believe our best days are ahead.”